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Made to Order Furniture 

Is my item made to order? 

A made to order item is any of our indoor cane or wicker furniture that includes a custom cushion. All these items are customised to your taste using one of our fab fabrics – there’s over 30 to choose from, allowing you to create a beautifully bespoke furniture set. Once you make an order with us our expert pattern cutters and upholsterers begin to craft your custom cushions. 

Please note, our refund policy for outdoor furniture and wicker items without a cushion will follow in the section below. 

Can I cancel my made to order furniture? 

Once you place your order you will receive a 14-calendar day grace period to cancel your order. If you wish to cancel your order after the cancellation window, please contact us directly on 0161 834 1795

Can I change my order? 

Please contact us directly on 0161 834 1795, we will try our best to assist you. However, there may be an additional fee if your upholstery has been crafted.  

You can change your contact and delivery details at any point throughout the order process.  

Can I return my made to order furniture? 

We ask that you check all furniture as it arrives and sign the Proof of Delivery (POD), as a guarantee that you are happy with the condition of your furniture.  

Our quality control team conduct rigorous checks before your furniture leaves our warehouse, however, if you have received a faulty or incorrect item, please inform our delivery partners and contact us directly on either 0161 834 1795 or sales@desser.co.uk. We will endeavour to either replace the item or use our furniture repair specialist to correct the issue. 

What if my item is damaged?

If your item is damaged, we request that you send photographs of the issue to sales@desser.co.uk, quoting your order number.  

Please keep the furniture, so that we can arrange the removal of it, do not send it back with the driver. So that we can collect it, the product needs to be repackaged, ideally in the original packaging. 

You have 14 days to inform us that you would like to return your item from the date of accepting your furniture delivery. Simply contact us on sales@desser.co.uk or call 0161 834 1795 and we will arrange the collection and refund of the item for you. 

If you are wanting to return a faulty item or an incorrect order, we will either arrange for a repair specialist to visit you, or we will arrange to exchange the goods. However, if you have simply changed your mind, we will refund the full price of the items being returned, less the return fee listed in the table below.  

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How long will it take for the item to be collected? 

Our customer care team will arrange the collection of your item, we aim to do this within 14 days of the notice of the return. 

When can I expect to receive my refund? 

Once we have received and assessed your item(s), a refund will be issued that can take up to 7 working days dependent on your payment method. 

Desser furniture bought elsewhere 

Please contact the stockist you purchased the furniture from directly – they will deal with your enquiry. 

Outdoor furniture and wicker items without a cushion 

You have 14 days to inform us that you would like to return your item from the date of accepting your furniture delivery. Simply contact us on sales@desser.co.uk or call 0161 834 1795 and we will arrange the collection and refund of the item for you. 

We will of course repair or exchange any goods that have been received faulty, but if you are returning an order that we have sent you incorrectly, this return and exchange will be free of charge. However, if you have simply changed your mind, we will refund the full price of the items being returned, less the return fee listed in the table below. 

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