Made To Order Furniture
A made-to-order item is any of our indoor cane or wicker furniture that includes a custom cushion. All these items are customised to your taste using one of our fab fabrics – there are over 30 to choose from, allowing you to create a beautifully bespoke furniture set. Once you make an order with us our expert pattern cutters and upholsterers begin to craft your custom cushions.
Please note, our refund policy for outdoor furniture and wicker items without a cushion will follow in the section below.
Once you place your order you will receive a 14-calendar day grace period to cancel your order. If you wish to cancel your order after the cancellation window, please contact us directly on 0161 834 1795
Please contact us directly on 0161 834 1795, we will try our best to assist you. However, there may be an additional fee if your upholstery has been crafted.
You can change your contact and delivery details at any point throughout the order process.
We ask that you check all furniture as it arrives and sign the Proof of Delivery (POD), as a guarantee that you are happy with the condition of your furniture.
Our quality control team conduct rigorous checks before your furniture leaves our warehouse, however, if you have received a faulty or incorrect item, please inform our delivery partners and contact us directly on either 0161 834 1795 or [email protected]. We will endeavour to either replace the item or use our furniture repair specialist to correct the issue.
If your item is damaged, we request that you send photographs of the issue to [email protected], quoting your order number.
Please keep the furniture, so that we can arrange the removal of it, do not send it back with the driver. So that we can collect it, the product needs to be repackaged, ideally in the original packaging.
You have 30 days from the date of accepting your furniture delivery to inform us if you notice any faults or damages for a full refund, repair, or replacement. Simply contact us at [email protected] or call 0161 834 1795 and we will arrange with you the best solution going forward.
You have 14 days from the date of accepting your furniture delivery to inform us if you have changed your mind and want to return the item. Simply contact us at [email protected] or call 0161 834 1795 and we will arrange the collection and refund the full price of the items being returned, less the return fee listed in the table below.
Return / collection cost
You have 14 days from the date of accepting your furniture delivery to inform us if you have changed your mind and want to return the item. Simply contact us on [email protected] or call 0161 834 1795 and we will arrange the collection and refund of the item for you.
We will of course repair, exchange, or offer a full refund and collection for any goods that have been received faulty. Aditionally, if you are returning an order that we have sent you incorrectly, this return and exchange will also be free of charge. However, if you have simply changed your mind, we will refund the full price of the items being returned, less the return fee listed in the table below.
Return / Collection Cost
£150 – £249
£250 – £499
£500 – £999
£1,000 – £1,499
Our customer care team will arrange the collection of your item, we aim to do this within 14 days of the notice of the return.
Once we have received and assessed your item(s), a refund will be issued that can take up to 7 working days dependent on your payment method.
Please contact the stockist you purchased the furniture from directly – they will deal with your enquiry.
If your order arrives with any damages or faults, please let us know as soon as possible and send over images detailing the issues.
After a quick assessment, we can determine whether you need a replacement or if we can arrange a visit with you and Homeserve Furniture Repair specialists, who can repair on-site.
Homeserve Furniture Repairs Limited is Britain’s largest and leading upholstery, bed, mattress and cabinet furniture repair specialist. They are an independently owned company, providing professional on-site furniture repairs for retailers, manufacturers and wholesalers in the domestic and commercial markets – visiting over 18,000 customers per month.
All indoor products include a 12 month guarantee and some outdoor products have an extended warranty, with the time length stated in the product description. However, as a family run company, we will always look to assist you with any issues that may occur past these dates.