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Delivery Information

Delivery lead time is noted on each product page under the delivery information tab but we do aim to work towards the below lead times:

  • Delivery for outdoor furniture items takes approximately 10 working days unless stated and is delivered via our premium 2-person white glove delivery service.
  • Delivery for smaller furniture items takes approximately 1 week via DPD unless ordered with larger items, in which we will then ship all items together.
  • For our larger indoor conservatory furniture items, delivery is in 2-4 weeks and our carrier will contact you to arrange a delivery date that suits you.

If you are unsure of what constitutes a small or large item, please feel free to contact us.

Following an order being placed, for our large furniture items, our expert team will make and assemble your furniture before being collected by our delivery company. Please note: There is an extra charge for outdoor furniture sets that require assembly. This will be displayed on the product page and assembly will take place at your residence.

They shall then contact you in order to arrange a date and time that is suitable for yourself to take delivery. On the day of delivery, our courier company will then place the furniture into a room of your choice, unpack the furniture and then take all packaging away!

You can then sign for delivery knowing you have received your product in good order.

Please see the table below for delivery charges to the various areas we can deliver to. For customers based in Scottish Offshore Islands or Highlands and Europe, please contact us directly and we will try and assist you.

Basket ValueGB MainlandNorthern IrelandRepublic of IrelandIsle of Wight / Isle of Man / Channel Islands
£1 – £99.99£5£5£15£25
£100 – £249.99£15£15£25£35
£250 – £499.99£25£50£50£60
£500 – £999.99£45£100£100£110
£1000 – £1999.99£75£150£150£160
£2000+£99£200£200£210

Your delivery will be completed when we deliver the goods to the address you gave us. On delivery, the delivery record must be signed by either you or your nominated representative. Please ensure that you check your goods are correct and free from damage, and recording any discrepancies, damage, or missing items on the delivery record. Any packaging should be opened carefully and kept in case you need to return the goods.

If no one is available at the address you gave us to take delivery, the courier may leave a note with information about how to rearrange delivery and/or may take a photograph to confirm the address to which delivery was made. Re-delivery charges will be calculated according to the number of items to be delivered, availability of a delivery vehicle, your location and complexity of the delivery – this is usually around £50 for larger items. In these circumstances, re-delivery will not take place until any additional charges have been paid.

Before placing an order please consider if access can be gained easily for delivery e.g. are the doors wide enough, are there any awkward stairs, lift or passages, or are there factors that may prevent us from completing a standard delivery: red routes and parking restrictions; delivery vehicle size restrictions; restricted access into property due to the size of the ground floor entrance; restricted access within the property to the intended delivery location. Such factors may require alternative delivery methods for which there may be an additional charge.

Delivery may be refused by the courier and/or by us if there are any health and safety issues or if there is a danger of damage to your property. If we accidentally damage goods in the course of delivery, our liability for that damage is limited to the repair, replacement or refund of the goods delivered or the value of the goods. We do not pay compensation beyond these limits. 

If your order arrives with any damages or faults, please let us know as soon as possible and send over images detailing the issues.

After a quick assessment, we can determine whether you need a replacement or if we can arrange a visit with you and Homeserve Furniture Repair specialists, who can repair on-site.

Homeserve Furniture Repairs Limited is Britain’s largest and leading upholstery, bed, mattress and cabinet furniture repair specialist. They are an independently owned company, providing professional on-site furniture repairs for retailers, manufacturers and wholesalers in the domestic and commercial markets – visiting over 18,000 customers per month.

 

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