Frequently Asked Questions

If you would like to add/change or cancel an order, you can do this at any point until your order has been dispatched ready for delivery. If your order has already been dispatched or delivered, then you will need to follow our returns procedure, if you call 0161 834 1795.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. Not all our ranges are supplied by the same supplier, which may result in some colour match issues; please ask before purchase of multiple ranges. This will also affect the cushion covers on different ranges, where possible, we will advise of any issues, but this will be down to personal preference.

Our website is updated every day to reflect our current stock situation, alternatively you can contact to our customer service team, by emailing info@desser.co.uk and they will be able to confirm the availability of all items.

Our conservatory furniture corner sofas are made to fit, and are normally built on site at the delivery address. Before ordering, we would suggest that you measure the room which the furniture is for, so you are aware of the dimensions you have to work with. When measuring for a corner sofa, we would advise you measure from the corner to the end point on each side - our skilfully trained staff can assist you in finding the right size for you.

If you order today, one of our team will contact you with 24 hours by email to discuss the delivery service and to confirm when we will dispatch. Currently all our items have an estimated delivery date in weeks, which will help you to make an informed choice. We aim to deliver in-stock items within 4 working days.

Delivery to all mainland UK addresses is completely free of charge! For customers further afield we normally apply a £100 surcharge, plus VAT, to the total value at the checkout. These areas include Scottish Highlands, Scottish Offshore Islands, Northern Ireland, Isle of Man, Republic of Ireland, Jersey and the Channel Islands. Some areas of Scotland may incur an additonal surcharge.

We try to ensure all fixtures and fitting are securely taped inside boxes, before they leave our warehouse. They can at times become loose inside the boxes, whilst in transit. If you suspect you are missing fixtures and fittings, please fully check the box and furniture before contacting us.