Frequently Asked Questions

If you would like to add/change or cancel an order, you can do this at any point until your order has been dispatched ready for delivery. If your order has already been dispatched or delivered, then you will need to follow our returns procedure, if you call 0161 834 1795.

Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. Not all our ranges are supplied by the same supplier, which may result in some colour match issues; please ask before purchase of multiple ranges. This will also affect the cushion covers on different ranges, where possible, we will advise of any issues, but this will be down to personal preference.

Our website is updated every day to reflect our current stock situation, alternatively you can contact to our customer service team, by emailing info@desser.co.uk and they will be able to confirm the availability of all items.

Delivery is dependant on a number of factors – stock availability, suite ordered and location. 

All of our suites are made to order, which generally takes 2-3 weeks from placing your order to be completed. 

From there, our couriers will call you to arrange delivery of your item, usually within 7 workings days of disaptch. Our couriers will contact you to arrange a date and time that works for you. 

Out of stock items will take longer to be delivered. Speak to the retailer you bought the item from for more information and they can help with delivery queries. 

We offer a White Glove Delivery Service for £50 on selected lines. Our white glove home delivery service is carried out by a dedicated 2 man team. Goods are placed in any room of choice and all packaging is removed and taken away.

For customers further afield we normally apply a £100 surcharge, plus VAT, to the total value at the checkout. These areas include Scottish Highlands, Scottish Offshore Islands, Northern Ireland, Isle of Man, Republic of Ireland, Jersey and the Channel Islands. Some areas of Scotland may incur an additional surcharge.

Delivery via stockists may vary as per their agreements with customers.

We try to ensure all fixtures and fitting are securely taped inside boxes, before they leave our warehouse. They can at times become loose inside the boxes, whilst in transit. If you suspect you are missing fixtures and fittings, please fully check the box and furniture before contacting us.